FAQs

Q: What are your promotion countries?

A: US, UK, Europe, Canada, Australia, Japan, Korea, Middle East, Southeast Asia, South America

Q: What can you offer your customers?

A: Free consultation, free design, free proofing. According to the product situation, please contact our hair and beard styling tool manufacturer directly.

Q: What is the MOQ?

A: 2000.

Q: What is the payment method?

A: 30% deposit in advance, full payment before shipment.

Q: What is your delivery time?

A: 30 days.

Q: Are you a factory or a trading company?

A: We are a factory, our factory address: Qishi Town, Dongguan City, welcome to contact us for products with competitive prices.

Q: How do you guarantee the quality of your products?

A: The product is guaranteed for one year, and it can be replaced with a new one if there is a quality problem.

Q: Do you support OEM and ODM?

A: Support OEM and ODM

Q: Is customized service available?

A: Yes, customized service is available.

Q: Why choose us?

A: Xiaolu hair factory focuses on the research and development of hairdressing appliances. Professional, dedicated, attentive, with very strong independent research and development capabilities, strict quality control, accurate delivery, reasonable prices, diverse styles, and good service.

Q: Does your packaging ensure product safety?

A: Yes, there are color boxes and outer boxes, as well as protective accessories such as pearl cotton and velvet bags.

Q: What information do I need to provide to get an accurate quote?

A: You need to provide the following information: product type, function, quantity, material, color, size, destination and other information.
Q: How can I get product progress without going to your company?

A: We provide customers with video services, you can watch the factory through video, and live broadcast the product progress through video connection.

Q: How do I fix this if I don't receive the item?
A: We engage in export through regular logistics or freight forwarding, and we can track and check the logistics progress of the goods

Q: How about your after-sales service?
A: We perform after-sales service strictly in accordance with the contract signed with the customer.

Q: Is it possible to order samples?

A: Yes, samples can be ordered.

Q: How much is the sample charge, and is it refundable after mass products?

A: The sample fee is generally US$20-40, and it can be refunded after placing an order.